Locations

Muskegon, MI

945. E. Sherman Blvd.
P. 231.737.4374

Grand Rapids, MI

4095 Park East Court SE
P: 616.259.4028

Grand Haven, MI

16760 Lincoln Street
P: 616.935.3300

NOCHS, Grand Haven, MI

1015 S. Beacon Blvd.
P: 616.847.5293
 

Telehealth

TELEHEALTH VISITS NOW AVAILABLE!

As an Ivy Rehab partner clinic, Generation Care is proud to announce the launch of virtual care and telehealth solutions for physical, occupational, and speech therapy visits. We are also offering e-visits by phone and HomeSTEP visits which are outpatient visits in the home.

 

This will be on our customized interactive platform that allows your therapist to see you, how you are moving, how you are performing your current exercises, along with progress exercises as appropriate.

 

Our telehealth offerings will enable our dedicated clinicians to provide our patients with an effective, remote, safe, and highly accessible option to continue receiving care during the COVID-19 pandemic. While this solution is not meant to replace in-person, hands-on treatment sessions, it does provide an effective means to sustain the well-being of our patients at a time when maintaining focus on overall health is of the utmost importance.

SERVICES AVAILABLE DURING COVID-19

Physical therapy is an important part of many lives. That’s why we are still operating during this time. We have taken many precautions to ensure your safety and the safety of our staff. We are offering many different ways to keep your appointments if you are not comfortable with an in-person appointment.

E-visits

We’re offering e-visits via phone for those who prefer this method. Call your clinic location to set up an e-visit.

Telehealth (video) visits

A video visit is basically the same as an office visit, but instead of seeing us at our clinic, you will use our telehealth app to have a digital “face-to-face” session with your therapist. Once connected, your therapist will assess your condition and provide real-time guidance and feedback, while actively taking you through your therapy session.

Call your clinic location and ask for a video visit and we will take care of the rest. Read more about Telehealth in this blog post or view our telehealth flyer.

HomeSTEP (outpatient)

HomeSTEP is the Ivy Rehab Network’s innovative, home-based care program that allows our therapists to be there for your rehabilitation needs, both “where you need it” and “when you need it.”

We know that during the current COVID-19 pandemic, patients may require being seen in their homes rather than in a Generation Care clinic. For those patients, we are excited to announce that we will be available to continue your care from the comfort and safety of your home!

Check out the HomeSTEP flyer here.

 

We are committed to both your health and safety. Please give your clinic location a call if you have any questions.

TELEHEALTH FAQ

What is a telehealth (video) visit?

A video visit is basically the same as an office visit, but instead of seeing us at our clinic, you will use our telehealth app to have a digital “face-to-face” session with your therapist. Once connected, your therapist will assess your condition and provide real-time guidance and feedback, while actively taking you through your therapy session.

How can I schedule a video visit?

It’s really simple. All you have to do is call your clinic location and ask for a video visit and we will take care of the rest.

How do I connect?

Follow the link: Here’s how you connect 

What types of therapy appointments can I schedule as video visits?

Physical, occupational and speech therapy are all available through Ivy’s telehealth app.

Will I be able to see my everyday therapist through telehealth?

Yes! All appointments are “live” and will allow you to interact directly with your regular therapist through telehealth.

Will my insurance plan cover my video visit?

Insurance coverage for physical, occupational and speech therapy services provided through telehealth is rapidly changing on a daily basis. We are finding great support from the payer community in covering these visits, with some payers even waiving copays for patients who choose telehealth during the COVID-19 crisis. We will work directly with you through one of our friendly teammates to review your insurance coverage and give you all of the information that you need to make the best decision for your care.

How does a video visit work?

Our telehealth video visits use the Ivy Rehab PhysiAPP. You can learn more about how our telehealth program works with this video.

What if I need an appointment and I want to see my therapist in-person?

Our outpatient clinics remain open and available for both active and new patients. We assure you that we are going above and beyond with safety procedures and cleaning processes, taking every step to protect your health.

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